The Connecticut Post and their "antics"
:jen: signed us up for a free trial of the Connecticut Post. We’ve been getting it for a few days, and have decided that it’s not that great, and it doesn’t add value to our lives – we already get the New Haven Register, and that’s plenty, considering we don’t even read all of it all the time.
Yesterday I tried to call up and cancel the subscription – only to be on hold for about 10 minutes before hanging up in frustration.
Today I called up and finally got someone, only to find that instead of a trial subscription, it was apparently entered as a weekly subscription. That’s right, it was a free trial that we were paying for – what fun!
On top of all that, about 2 weeks after Jen told them to start the trial, we weren’t receiving it – and since we thought it was free, it wasn’t a big deal. Then we got a call from the Post again, offering a free trial – when I told them that I had already signed up for one and that it hadn’t started yet, the woman I was talking to simply hung up on me.
I have a feeling this is why I was going to be charged for the paper…
Anyway, this is consistent with the Post’s behavior of the past. Many phone calls for a paper we don’t want. Repeated calls offering a free trial, even though we had just cancelled our subscription. And abuse when you actually talk to them, whether they’ve called you or you’ve called them. And if you ask for a supervisor…. you get hung up on.