Dell support sucks

I have this Inspiron laptop that I bought not too long ago – some of you might actually remember me mentioning it. Since I bought it, I’ve used it for a bit of everything, espeically since my new employer offers CITRIX access to our data – sort of a GUI terminal type thing, harkening back to the days of room-sized computers. Ahhh, the memories.
Anyway, I’m having some trouble witht a new RAM module for the computer – it doesnt’t seeem to work to make a difference about how I put it in – it just doesn’t work. The guy at Dell made me basically take apart the whole computer to figure this out – including taking out the CD/DVD drive, wireless card and hard drive.
Correct me if I’m wrong, but doesn’t that seem a little overly cautious?